About the Role:
We’re looking for an experienced Service Desk Officer to join a busy internal IT team. You’ll provide Level 1 and Level 2 support to users, resolving issues quickly and escalating when needed. This is a hands-on role focused on Microsoft Intune/Autopilot laptop deployments, user account management, and troubleshooting common IT problems.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and applications
- Troubleshoot and resolve issues such as password resets, printing problems, Teams room faults, SharePoint permissions, and distribution list updates
- Log and manage tickets using Jira Service Management
- Maintain internal documentation via Confluence
- Escalate complex issues to senior team members
Requirements
- Proven experience with Microsoft Intune and Autopilot (laptop deployment experience essential)
- Prior experience in a Level 1 / Level 2 service desk role
- Familiarity with Jira and Confluence preferred
- SharePoint administration experience highly regarded
- ITIL certification or strong understanding of ITIL practices preferred
- Ability to work business hours (9am–5pm), Monday to Friday
- Must be eligible to pass a Police Check.
Benefits
- Work within a collaborative and supportive IT team
- Be part of ongoing digital transformation and cloud adoption
- Contract through June 2026 with potential for extension
- Competitive hourly rate plus super
