Help Desk / Support, IT & Telecomms

About the business:
A Technology business that is NOT an MSP or Consultancy which operates nationally, they have a unique and business-critical service offering which they provide.
  
They have an impressive track record for growth but what is more impressive is how they treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is an NFP organization and is looking for a support engineer whos keen on taking their career to the next level within the world of networking. 
  
The Role
  
Our client is seeking a highly motivated helpdesk support individual who is keen to build their career in IT across multiple platforms and technologies. The successful candidate will be a seasoned support engineer with solid networking experience who is ready for the next challenge! 
  
Responsibilities:

  • Provide Level 1/2 helpdesk support (logging of IT tickets and troubleshooting up to an L2 capacity)
  • Monitor Infrastructure, Network and Systems
  • Manage and Document maintenance
  • Provide over-the-phone support for network-related issues 
  • Escalate complex issues to senior staff
  • Provide awesome customer service at all times 
  • Celebrate success with the team

  
Requirements for the position:

  • 2Yrs of experience working within a Service Desk or similar capacity
  • Networking experience (Switching, Routing and Protocols) 
  • Strong customer service focus
  • Experience in incident and change management
  • Strong communication both written and verbally
  • Happy to work on a rotating roster that will include overnight, weekends, and public holidays

  
Some interesting points:

  • Allowances paid in addition.
  • Bonuses
  • Salary Sacrifice options
  • Recession proof business
  • Above-mark superannuation contribution
  • Above-mark paternity & maternity contributions
  • Strong focus on career advancement
  • Close to public transport & onsite free car parking

  
  
If you would like to learn more about this role please reach out to Ryley on 0484546357 or send an email to rladhams@humanisedgroup.com