Help Desk / Support, IT & Telecomms

Brief Overview of the Role:
The client seeks multiple service desk analysts to join their team to support the relevant department through implementing effective infrastructure services. 

Key Responsibilities and Skillsets:

  • Assisting with Incident management and request fulfilment for department staff
  • Address and resolve basic incidents and requests received via phone, email and our ticketing systems
  • Queue management via the department’s service management tool
  • Win 10 and O365 System Administration
  • Application Support including Office 2016
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams

This is an amazing opportunity to work within a federal government organisation.

Please do not hesitate to apply and we’ll be in touch with you shortly.