Brief Overview of the Role:
The client seeks multiple service desk analysts to join their team to support the relevant department through implementing effective infrastructure services.
Key Responsibilities and Skillsets:
- Assisting with Incident management and request fulfilment for department staff
- Address and resolve basic incidents and requests received via phone, email and our ticketing systems
- Queue management via the department’s service management tool
- Win 10 and O365 System Administration
- Application Support including Office 2016
- Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams
This is an amazing opportunity to work within a federal government organisation.
Please do not hesitate to apply and we’ll be in touch with you shortly.