Help Desk / Support, IT & Telecomms

About the company:
Our client is an established and recognized employer located within a 10km radius of the CBD, their culture would be described as unique and vibrant. Due to year-on-year growth, they are seeking a driven and energetic IT Service Desk Analyst that wants to progress their career.


The role is full-time/permanent and you will be responsible for the first line support for a range of desktop and system-related problems and incidents. 
Your skills will center around Microsoft solutions and you will be comfortable administering Active Directory, back-ups, Exchange/Office 365 and G Suite, and resolving telephony and Citrix related issues

About you

You will preferably have 2+ years experience in a similar role providing L1-L2 support with experience in the following;

  • Microsoft Active Directory
  • Windows Server 2012 – 2019
  • Microsoft Exchange/365
  • Citrix
  • Virtualisation; VMware
  • Tier 1 Hardware (HP/Dell/IMB)
  • PowerShell (ideal)
  • Desktop operating systems (Windows XP, 7, 10, Apple OS X)

Attitude and communication are equally important attributes for this role as you will be delivering first-class customer service to each and every user.


  • Career progression for permanent staff (Infra, BA, Desktop and DevOps teams).
  • Strong focus on promoting internally
  • Discounts on their products for permanent staff
  • Inhouse training
  • There is Public transport (next door) and onsite parking
  • Their on call allowance has to be one of the highest I have seen on the market.
  • Yearly bonus
  • One of my top 5 favourite leaders within the Brisbane market; this person is renown with working with his staff and pushing them into other areas and helping them achieve their goals.
  • Strong emphasis and value on Technology

To hear more about this investment within your career feel free to call Jareth on 0412 540 973 or email your CV to