Help Desk / Support, IT & Telecomms

About the business
   
This organisation is a well-known name in the not-for-profit space and supports more than 100,000 QLD’ers per year! From aged care, mental health, residential care, and child care, they truly are passionate about helping anyone who might be going through a rough patch or generally just need some support. 
  
This is a wonderful opportunity for the right candidate to work within an organization that is so deeply connected to ethical practice and positively impacting those who are disadvantaged.

About the role
Coming into the Service Desk/ Field Officer team, you will take on a range of issues up to an L1.5 capacity which can range from hardware requests/ setups, new users, O365 setups, lockouts and account creations. There will also be an aspect of onsite-related duties which will consist of handling a mix of walk-in and ticket-based incidents, supporting call systems and general onsite hardware. 

Technology that you will be supporting; 

  • Active Directory
  • Office365 / Microsoft platforms
  • PTRG
  • Android and iPhone through Intune
  • HP for Hardware.
  • Corporate applications

About you

  • 2+ Years of relevant experience within a Service Desk/Onsite
  • Experience in going onsite and supporting users face-to-face
  • Experience with Office 365, Mobile devices, HP hardware & Active Directory
  • Deep knowledge of IT Service principles and frameworks including ITIL, process tools and best practice methods.

Some interesting facts about the business;

  • NFP Tax Benefits
  • Training provided
  • Free parking on-site
  • Large IT team
  • Created new progression path to L2 and Snr Support Analyst and then into System Admins or Team Leader roles

If this is right for you please Apply! & If you would like to know more Call Ryley on 0484 546 357 or email rladhams@humanisedgroup.com for a quick chat.