Join a dynamic team at the forefront of the mining industry.
With mining operations in both Australia and America, our client operates globally with an emphasis on safety, collaboration, and cutting-edge technology.
- Remote working arrangement, potential travel 1 week per month
- 8 month contract starting ASAP
- Oracle Fusion applications experience
- Must have Drivers License
As a Technical Support Analyst you will:
- Diagnose and resolve technical issues with systems, software, and hardware.
- Onboard new staff, which involves assigning roles and responsibilities
- Provide hands-on technical support, including problem solving and troubleshooting for Oracle Fusion users.
- Perform routine maintenance tasks, such as software updates, system backups, and security checks.
- Prepare the business for system updates and changes, ensuring minimal disruption.
- Log, track, and prioritise support requests using a ticketing system
- Manage expectations with external support teams and maintain clear communication channels.
- Oversee data migration and system updates, ensuring data integrity and smooth transitions.
- Create and update user guides, FAQs, and documentation; provide training to users on new systems or software.
- Serve as the primary point of contact for system-related inquiries, particularly in procurement.
- Provide remote troubleshooting and support to users
About you:
- Ability to work effectively with resistant blue-collar workers, ranging from seasoned miners to younger staff.
- Must be patient, able to influence, and capable of using a light-hearted, approachable manner to help workers embrace and effectively use the technology.
- Adjust communication styles to meet the needs of different worker demographics and levels of tech-savviness.
- You must have experience in Oracle Fusion
Does this sound like you?
Please apply here, or reach out directly:
Hannah Watson | Data Analytics & AI | hwatson@humanisedgroup.com
