IT & Telecomms, WAN / Telecommunications

The Company
Our client is one of Australia’s leading and progressive retail companies. They are known for their incredibly generous staff benefits including heavily discounted rates on company products, yearly staff off-site events and having a truly collaborative culture within modern offices with city views!

The Role:
They are seeking an experienced Unified Communications Engineer (L3) to join their high-performing team in handling the development and support of unified communications within the division by investigating and diagnosing user incidents or faults within the environment. 

Responsibilities:

  • Design, configure, and deploy unified communications solutions, including VoIP, video conferencing, instant messaging, and collaboration tools.
  • Provide third-level support for UC systems, troubleshooting and resolving complex technical issues.
  • Plan, deploy, and test system changes to meet SLAs.
  • Collaborate with clients to understand their communication requirements and tailor solutions to meet their specific needs.
  • Perform system upgrades, patches, and regular maintenance to ensure optimal performance and security.
  • Develop and maintain detailed documentation of UC configurations, processes, and procedures.
  • Assist project and development teams with testing and troubleshooting.
  • Work with cross-functional teams to integrate UC solutions with other IT systems and applications.
  • Stay current with industry trends and emerging technologies to continually enhance existing solutions.

Requirements:

  • Proven experience in communications management, including IP telephony development and administration.
  • High-level technical expertise with voice technologies.
  • Experience in a troubleshooting environment focused on critical customer challenges.
  • Experience with Genesys Cloud, Cisco Voice platforms, Nice CXone, and Vonage.

Benefits

  • Flexible working arrangements.
  • Internal career progression pathways.
  • Participation in company-sponsored events and social gatherings.
  • + Many other exciting perks – Apply now to find out more!

If you would like to know more Call Ryley on 0484 546 357 or email rladhams@humanisedgroup.com for a quick chat.