IT & Telecomms, WAN / Telecommunications

The Company
Our client is one of Australia’s leading and progressive retail companies. They are known for their incredibly generous staff benefits including heavily discounted rates on company products, yearly staff off-site events and having a truly collaborative culture within modern offices with city views!

The Role
They are seeking an experienced Senior Unified Communications Engineer to join their high-performing team in handling the development and support of unified communications within the division by working alongside projects teams and providing technical guidance to ensure the successful delivery of projects and standardisation across the business.

Responsibilities

  • Lead the migration of legacy telephony systems to Genesys & Cisco Webex calling.
  • Ensure minimal business/customer disruption during platform migrations.
  • Identify and implement automation opportunities.
  • Design and implement call flows.
  • Provide advanced telephony troubleshooting.
  • Manage the migration of phone services and numbers in collaboration with UCaaS technologies and partners.
  • Collaborate with vendors to resolve technical and business challenges.
  • Offer strategic input on solutions and collaborate with technical teams to achieve business objectives.
  • Analyze systems, develop preventative maintenance strategies, and monitor project timelines and quality.
  • Facilitate stakeholder collaboration and communicate complex information to non-technical audiences.
  • Provide third-level support for implemented solutions.

Requirements

  • Proven experience in communications management, including IP telephony development and administration.
  • High-level technical expertise with voice technologies.
  • Experience in a troubleshooting environment focused on critical customer challenges.
  • Experience with Genesys Cloud, Cisco Voice platforms, Nice CXone, and Vonage.

Benefits

  • Flexible working arrangements.
  • Internal career progression pathways.
  • Participation in company-sponsored events and social gatherings.
  • + Many other exciting perks – Apply now to find out more!

If you would like to know more Call Ryley on 0484 546 357 or email rladhams@humanisedgroup.com for a quick chat.