Help Desk / Support, IT & Telecomms

About this business
This business is one of the top 5 to look out for in 2025. They have seen year-on-year growth, are strategic with their go-to-market service offering, and have a unique structure for their teams. If you are looking for an MSP to help progress you in your career; this is the one.

About the role
Customer service is something that is important to my client, they are looking for somebody who can treat their customers with respect and provide a good experience. Coming into this role you will play an integral part in the business where you will be the first line of defence handling a high volume of calls and responding to tickets within the email queue.
  
Required Experience: 

  • Windows Server
  • Office365/Exchange Server
  • Backups & DR technology
  • VMWare – ESXi
  • AD Group Policy
  • LAN/VPNs
  • PowerShell (ideally)
  • Azure (ideally)
  • Previous MSP experience is a MUST. 

Benefits of partnering with this business

  • Microsoft Gold partner status
  • Paid for certification and training
  • Structured inductions and training process
  • Regular 1 on 1 and career planning
  • The business runs culture surveys which regularly scores highly

If you would like to know more Call Ryley on 0484 546 357 or email rladhams@humanisedgroup.com for a quick chat.