About the Role
We’re looking for a Product Support Specialist who thrives on solving complex problems and delivering excellent service. In this role, you’ll support a suite of impactful commercial software products, working alongside talented developers, analysts, and engineers to help clients achieve better outcomes through technology.
You’ll be joining a collaborative and inclusive team that values innovation, initiative, and a great sense of humour.
What You’ll Be Doing
- Provide technical support and troubleshooting for commercial software
- Manage system upgrades, patches, and maintenance
- Deliver outstanding service and build strong client relationships
- Resolve technical issues efficiently—digging into cloud platforms and databases
- Investigate bugs, monitor infrastructure, and support production environments
- Contribute to a shared after-hours support roster
- Collaborate with internal teams across development, UX, and product
What You Bring
- 3+ years of SQL experience, including complex queries and optimisation
- Solid understanding of Microsoft Azure and cloud application support
- Can read and patch code of either .Net, C# or ReactJS
- Strong technical troubleshooting skills across various platforms
- Ability to explain technical issues clearly to non-technical users
- Experience managing competing tasks in a fast-paced environment
- Bonus: Ability to understand code or experience in a software development setting
What’s On Offer
- Full onboarding and product training
- Hybrid working arrangements and a genuinely supportive team culture
- A workplace that values diversity, autonomy, and continuous learning
- Professional development budget
- Equipment budget
- Birthday leave and other employee perks
- Real career progression opportunities within a growing tech environment
Requirements
- Australian Citizenship (Required)
- Eligible to obtain Security Clearances (NV1)
- Must be Brisbane-based
Where to next?
Email your CV or any questions to joades@humanisedgroup.com OR call Jareth on 0412 540 973
