About the Company
Cut from a different cloth than most MSPs in the Brisbane market, this business values service excellence and technical capability above rigid KPIs and billable targets. They’ve grown steadily over the past few years by refining internal processes, investing in their people, and fostering a team-first culture that’s retained talent and built real momentum.
With client environments ranging from 10 to 100 staff, they support a wide range of industries and take pride in delivering high-touch, high-quality support that goes beyond ticket counts.
The Opportunity
As an L2 support engineer, you’ll act as the go-to for more complex support issues across Microsoft, networking, and endpoint environments.
You’ll be joining a tight-knit and capable team of engineers, where you’ll be encouraged to specialise and deepen your expertise in one or more of the following areas:
- Networking
- Microsoft 365 & Cloud Services
- Cyber Security
- Virtualisation & Servers
- Service Automation
What You’ll Be Doing
- Provide escalation-level support across Microsoft 365, Windows, Intune, and Autopilot
- Troubleshoot and resolve issues involving networking (switches, firewalls, APs – WatchGuard & Unifi)
- Support client-specific business applications (e.g. accounting platforms) — basic triage and vendor coordination
- Build and configure servers to meet client specifications and security standards
- Document work clearly and escalate issues within structured time-based guidelines
- Take part in team meetings, including weekly service reviews and EOS-led operational sessions
Note: While site work is not a core part of the role, you’ll be expected to cover occasional client visits when field engineers are unavailable (e.g. sick/leave). A company vehicle is provided for this purpose.
About You & Requirements
- Previous experience in a Level 1 or 2 support role, ideally within an MSP
- Strong technical knowledge across Microsoft 365, Windows 10/11, and Intune
- Sound understanding of basic networking (switching, firewalls, wireless)
- Clear communicator, strong documentation habits, and natural troubleshooting instincts
- Driver’s licence (auto or manual) — must-have for backup site work
- Highly Regarded
- Microsoft certifications (e.g. AZ-900)
- Experience with ConnectWise or Autotask
- Interest in scripting or automation
Perks & Benefits
- Monthly RDOs
- Free gym membership
- Structured onboarding, clear progression pathway (SME streams, TAM route)
- Transparent leadership via EOS (including weekly L10S & monthly team meetings)
- Achievable KPIs
- Streamlined tools and processes across clients
