About the business:
This is a national technology-driven organisation, but not an MSP or consultancy. They deliver critical services that genuinely impact people’s lives—and they’re structured to support long-term careers, not burn people out. Based just outside the CBD, they operate as an NFP and are known for treating their staff like humans, not headcount.
The Role
Our client is seeking a highly motivated helpdesk support individual who is keen to build their career in IT across multiple platforms and technologies. The successful candidate will be a seasoned support engineer with solid networking experience who is ready for the next challenge that will take their career to the next level.
You’ll be part of a collaborative team, working on a broad mix of tech, gaining exposure to enterprise-level environments and infrastructure.
This role is on a rotating roster (including overnights/weekends/public holidays) and suits someone who thrives in a dynamic, 24/7 support environment.
Responsibilities:
- Triage and respond to incoming requests across applications, network, and core services
- Monitor infrastructure and systems using in-house tools to detect and respond to issues
- Perform initial troubleshooting and accurately document actions in the ticketing platform
- Engage with internal teams, customers and vendors to manage and resolve incidents
- Assist engineers with network, application, or product-related investigations
- Track maintenance activities and ensure they are scheduled and communicated effectively
- Maintain SLA targets and escalate incidents or service requests when required
Requirements for the position:
- 2+ years in a Service Desk or NOC environment
- Solid understanding of networking fundamentals (routing, switching, protocols)
- Experience with incident and change management processes
- Strong communication and stakeholder engagement skills
- Customer-first mindset and the ability to work under pressure
- Willingness to work on a rotating 24/7 roster (includes weekends, overnights, and public holidays)
- Due to the nature of the position and requiring a specific check, this Candidate must be an Australian Citizen
Some interesting points:
- Bonuses
- Salary Sacrifice options
- Recession-proof business
- Above-market superannuation contribution
- Above-market paternity & maternity contributions
- Strong focus on career advancement
- Close to public transport & onsite free car parking
If you would like to learn more about this role, please reach out to Ryley on 0484546357 or send an email to rladhams@humanisedgroup.com
