About the Business
This is a well-established, Gold Coast-based MSP known for its quality-first approach, tight client relationships, and strong alignment to cybersecurity. They support a broad mix of environments across cloud, infrastructure, and end-user systems – without the chaos of high-churn MSPs.
The Role
Systems Administrator / Service Coordinator – lead day-to-day service desk operations, own escalations, mentor juniors, and stay hands-on across Microsoft and cloud tech. Delivering a mix of BAU, projects, and internal improvements.
Responsibilities
- Resolve complex issues across Microsoft 365, Azure, Windows Server, Intune, and more
- Manage ticket flow, track SLAs, drive customer satisfaction
- Handle onboarding/offboarding, infra builds, project rollouts
- Document fixes, drive process improvements, and promote best practices
- Support and guide junior team members
Requirements
- 3+ years in an MSP or similar support environment
- Confident with Microsoft 365, Azure, Windows Server, Intune
- Good understanding of cybersecurity principles
- Exposure to VMware, firewalls, Veeam, backups,
- Strong communicator with a proactive mindset
- Driver’s licence and car (some on-site work required)
Interesting Points
- Flexible Environment – Additional Leave and Hybrid WFH
- Supported Training and Growth opportunities
- Small team where your work makes a visible difference
- Take ownership of your work and drive your career
- Not your average ticket grinder – quality-focused, security-aligned MSP
To apply, send your CV to Ryley at rladhams@humanisedgroup.com or call 0484 546 357.
