About the business;
This organisation is a well-known name in within the QLD market and provides support for many within our state. They are a feel-good business that you can truely get behind!
About the position;
This is a leadership-only role — no BAU tickets, no hands-on firefighting. You’ll be focused on coaching, accountability, and rebuilding the foundations of a Service Desk that’s ready to evolve.
They’re on a journey toward their 10-year strategy, which includes innovation and new ways of working. But before they get to the “fun stuff,” they need someone to clean up the ticketing environment, motivate the team, and build a culture of customer care.
- Strictly leadership and management.
- Build relationships with users and internal stakeholders.
- 4 days in office (flexible start/finish times).
- High autonomy, you’ll get a solid induction, then be trusted to lead.
What’s Needed;
- A seasoned leader with a playbook for running a Service Desk.
- Someone who’s worked in budget-constrained environments and knows how to get creative with what’s already in place.
- A coach who can guide L1/L2 Engineers and develop their careers, hold them accountable, and help them understand their lane.
- Experience working in environments where you have found solutions from what you have before having to go to new vendors
- ITIL knowledge.
Interesting facts:
- NFP Tax Benefits
- Training provide
- Free parking on site
- Large IT team
- Career progression, opportunity to fast track into an SDM role.
If this sounds of interest, please call Jareth on 0412 540 973 or email joades@humanisedgroup.com
