IT & Telecomms, System Administration

The Company
Join a well‑established consultancy with national reach across the eastern seaboard, supporting SMB clients with networking, security, cloud, and managed services. Backed by strong vendor partnerships and a mature delivery model, they offer a stable environment with real engineering work—not just ticket triage.
  
This role is dedicated to a key customer account onsite. Perfect for someone from an MSP background looking to step into deeper technical work across both BAU and projects.
  
Perks & Good to Know

  • A team cut from the same cloth—innovation, solutions thinking, and collaboration are genuinely rewarded.
  • Internal promotion is a major focus, with clear pathways into cyber security and automation.
  • Like most MSPs, there are billable hours—but targets are soft, realistic, and consistently achieved across the team.
  • You’ll work with reputable accounts that value IT as essential, with all growth coming organically through strong delivery.
  • Flat management structure with an open‑door policy—no red tape.
  • Dedicated  L&D resource supporting training, certifications, and growth.
  • The business has grown beyond 50 staff in recent years, with strong momentum.
  • They have company merch… a lot of it—and people actually love wearing it.
  • When they celebrate, they go big—impressive Christmas parties and team events.
  • Weekly team lunches.
  • Monthly themed events for charity, learning, and self‑development.

The Role
As a Systems Administrator, you’ll be the first escalation point from Level 1 and a critical technical presence for the client. You’ll work across systems, networks, security, virtualisation, and cloud—resolving incidents, improving environments, and driving operational uplift.
  
You’ll get hands-on exposure to Windows Server, Microsoft 365, Entra ID, Intune, Azure, networking (Fortinet, Cisco, Meraki), firewalls, backup tooling, and more.
  
This role is ideal for someone who’s eager to take on additional responsibility, challenge themselves, and genuinely enjoys delivering effective solutions for both the business and the end clients.
  
If you enjoy ownership, structured delivery, and real engineering challenges, you’ll thrive here.
  

  • Act as the primary onsite escalation point for Level 1 and 2 technical issues across servers, networks, cloud services, and end‑user systems.
  • Troubleshoot and resolve complex incidents across Windows Server, Azure/M365, networking, virtualisation, security tooling, and backup platforms.
  • Manage, tune, and maintain monitoring and alerting systems to ensure full visibility of client environments.
  • Produce clear reporting on system health, performance, and service delivery aligned to managed services obligations.
  • Perform system audits and apply best‑practice recommendations to strengthen stability, security, and compliance.
  • Deliver and support non‑standard service requests, small projects, and planned changes (patching, upgrades, configuration updates).
  • Contribute to automation initiatives to remove manual tasks and improve operational efficiency.

Skills & Experience
Essential

  • 2+ years MSP experience in a systems administration role.
  • Strong hands‑on capability with Microsoft server technologies (AD, Group Policy, Windows Server), M365, Azure AD/Entra ID, Intune, and SharePoint.
  • Experience administering and supporting virtualisation platforms (VMware, Hyper‑V, AHV, KVM).
  • Solid troubleshooting across networking (Fortinet, Cisco, Meraki, WatchGuard, Aruba), including routing, switching, wireless, and firewalls.
  • Experience with monitoring and RMM platforms (PRTG, ConnectWise, Datto, N‑able, etc.).
  • Exposure to backup and DR technologies (Veeam, Synology, APC, Nutanix).
  • Strong customer‑facing communication skills with the ability to manage escalations effectively.
  • Ability to work autonomously onsite, take ownership of issues, and deliver to SLA expectations.

Desirable

  • Vendor & industry certifications
  • Microsoft certifications (MCSA, MCSE, AZ‑104, AZ‑800/801).
  • Experience with ConnectWise Manage/Automate or similar PSA/RMM tools.
  • Ability to mentor junior staff and support knowledge‑sharing across the team.
  • Understanding of ITIL frameworks and service delivery best practices.
  • Experience with reporting tools such as BrightGauge or Power BI.

Apply
If you’re serious about making a move, call Jareth on 0412 540 973 or email joades@humanisedgroup.com.

Apply