About the company
The company is an exciting, quickly growing ASX-listed technology company that has developed an outstanding SaaS solution and marketplace for construction, and infrastructure resources. The company is on the frontline of this accelerating industry change and is now focusing on entering international markets. They have built a strong company culture from day one, with people and relationships central to everything they do. Our client builds technology that enables organizations to create stronger relationships with the parties they work with.
About the role
Due to a backlog of tickets that need to be cleared, an experienced Application Support Engineer is required to provide support to their bespoke applications & products.
Key Responsibilities:
- Triage Support Cases: Efficiently identify and prioritize high-priority support cases to ensure critical issues are addressed promptly.
- Respond to Support Cases: Manage and resolve support cases via email and calls, with a focus on high-volume ticket types.
- Tool and Platform Proficiency: Quickly adapt to various technical tools and platforms used in their support processes.
- Maintain Composure: Handle high volumes of email and chat support without getting overwhelmed, ensuring consistent and reliable customer service.
Required Skills and Experience:
- Have 2+ years in L1 support role, ideally supporting SaaS platforms & bespoke applications.
- Experience with an ITSM tool, Salesforce Service Cloud experience would be ideal.
- Proven ability to quickly learn and adapt to new technical tools and platforms.
- Demonstrated experience in managing high-volume email and chat support with ease and professionalism.
- Fantastic customer service experience
- Attention to detail
- Available to start within a 2-week notice period
- Currently resides in Brisbane or can relocate within the notice period.
Want to know more? Call Ryley on 0484 546 357 or send your CV to rladhams@humanisedgroup.com
