The Opportunity
We’re looking for a hands-on Technical Support Engineer to be the first point of contact for IT support across a growing organisation. You’ll handle day-to-day technical issues, new starter setups, asset management, and incident resolution to keep the business running smoothly.
This role suits someone who enjoys troubleshooting, helping users, and building solid support processes in an internal IT environment.
What you’ll be doing
- Provide first-line IT support via phone, email and in person.
- Log, prioritise and resolve incidents and requests in the ITSM system
- Troubleshoot hardware, software and basic network issues.
- Set up new starters with devices, peripherals and access (white-glove provisioning).
- Escalate complex issues to senior support and track them through to resolution.
- Maintain accurate ticket notes and documentation.
- Manage IT assets including deployment, collection, warranty and disposal.
- Assist with basic systems administration tasks.
- Create and maintain knowledge base articles and user guides.
- Identify recurring issues and contribute to long-term improvements.
- Support IT integration tasks for new sites or acquisitions.
Requirements
- 2+ years’ experience in IT Support or Service Desk.
- Solid troubleshooting across Windows, hardware, applications and basic networking.
- Strong customer service and communication skills.
- Ability to manage multiple tickets and priorities at once.
- Good attention to detail with documentation and asset tracking.
- Comfortable working with ITSM and asset management tools.
- Proactive mindset and willingness to improve processes.
Nice to have
- Tertiary qualification in IT or a related field.
- Certifications such as CompTIA A+, MD-102, CCNA/CCENT.
- Experience in internal IT environments rather than pure MSP.
If you would like to know more Call Ryley on 0484 546 357 or email rladhams@humanisedgroup.com for a quick chat.
