About the Business:
They have seen year-on-year growth, are strategic with their go-to-market service offering, and have a unique structure for their teams. If you are looking for an MSP to help progress your career, this is the one.
About the Role:
Customer service is crucial to my client. They are looking for someone who can treat their customers with respect and provide a great experience. In this role, you will play an integral part in the business, acting as the first line of defense by handling a high volume of calls and responding to tickets within the email queue.
Key Responsibilities:
- Answering phones and calling customers back to resolve issues
- Ensuring anyone working on a ticket calls the customer to update them on the progress
- Handling main issues such as user creation, permission changes, incident outages, and office-related problems
Technical Skills Required:
- Windows Server
- Office365/Exchange Server
- Backups & DR technology
- VMWare – ESXi
- AD Group Policy
- LAN/VPNs
- PowerShell (ideally)
- Azure (ideally)
Requirements:
- Must live in Brisbane
- Experience working in Managed Services
- Experience providing L1 and L2 support
Benefits of Partnering with This Business:
- Microsoft Gold partner status
- Paid certifications and training
- Structured inductions and training process
- Regular one-on-one sessions and career planning
- High scores in culture surveys
- Work-from-home flexibility
If you would like to know more, call Ryley on 0484 546 357 or email rladhams@humanisedgroup.com for a quick chat.
Does this look good to you? Let me know if you need any further adjustments!
