Help Desk / Support, IT & Telecomms

About the company;

Our client is an established and recognized employer located within inner CBD, their culture would be described as unique and vibrant.

Due to an increase in workload, they are seeking a driven and energetic IT Service Desk Analyst that wants to progress their career. You will be working with an experienced and well-rounded team providing a mixture of Level 1/Level 2 support.

You will have an excellent phone manner as well as great written communication skills as you will be looking after this business most important assets, their customers!

About you;

You would have 2+ years’ experience in a similar role providing L1/L2 support
and have experience with; 

  • Microsoft Active Directory
  • Windows Server 2012 – 2016
  • Microsoft Exchange/365
  • Citrix
  • AD, DNS and server admin
  • Virtualization; VMware
  • Tier 1 Hardware (HP/Dell/IMB)
  • PowerShell (ideal)
  • Basic network troubleshooting
  • Basic VOIP telephone system support
  • Experience working with ConnectWise and Auto-Task

Ideally, you will have a great attitude, career-driven and are easy to get along with. Attitude and communication are equally important attributes for this role as you will be delivering first-class customer service to each user. 

To be successful for this role, you will need to have exposure working for a managed services provider (MSP), having worked in MSP land you would have also come with experience with connectwise or auto task 


Partnering with this business will see you have the opportunity to take on more responsibility, work within a vibrant culture. Certificates paid for and career advancement.

If you’d like to know more about this role or others that come up please email me:

Always happy to accept new connection on Linkedin –