Help Desk / Support, IT & Telecomms

About the company;

Our client is an established and recognized employer located within inner CBD, their culture would be described as unique and vibrant.

Due to an increase in workload, they are seeking a driven and energetic IT Service Desk Analyst that wants to progress their career. You will be working with an experienced and well-rounded team providing a mixture of Level 1/Level 2 support.

You will have an excellent phone manner as well as great written communication skills as you will be looking after this business most important assets, their customers!

About you;

You would have 2+ years’ experience in a similar role providing L1/L2 support
and have experience with; 

  • Microsoft Active Directory
  • Windows Server 2012 – 2016
  • Microsoft Exchange/365
  • Citrix
  • AD, DNS and server admin
  • Virtualization; VMware
  • Tier 1 Hardware (HP/Dell/IMB)
  • PowerShell (ideal)
  • Basic network troubleshooting
  • Basic VOIP telephone system support
  • Experience working with ConnectWise and Auto-Task

Ideally, you will have a great attitude, career-driven and are easy to get along with. Attitude and communication are equally important attributes for this role as you will be delivering first-class customer service to each user. 

To be successful for this role, you will need to have exposure working for a managed services provider (MSP), having worked in MSP land you would have also come with experience with connectwise or auto task 

Benefits;

Partnering with this business will see you have the opportunity to take on more responsibility, work within a vibrant culture. Certificates paid for and career advancement.

If you’d like to know more about this role or others that come up please email me: cgoldstein@humanisedgroup.com

Always happy to accept new connection on Linkedin – https://www.linkedin.com/in/courtneygoldstein108/