About the Company
This established MSP delivers end-to-end network and systems support across a wide range of clients. With a strong technical team and a collaborative culture, they focus on outcomes over tickets. You’ll join a stable, growing business that values initiative and hands-on problem solving.
The Opportunity
We’re looking for a Level 2 Engineer to support both internal systems and external client environments. This role is ideal for someone from an MSP background, ready to step into more technical work across both BAU and projects. You’ll be the first point of escalation from Level 1, working across systems, networks, and infrastructure changes.
What You’ll Be Doing
- Resolve L1 escalations across the network, server, and systems
- Troubleshoot Windows Server, Linux, Fortinet, Cisco, Meraki
- Perform patching, changes, and system updates
- Proactively address recurring issues and incidents
- Mentor the L1 team and contribute to documentation
- Manage triage boards, phones, and ad-hoc tickets
- Escalate when needed, but resolve independently when possible
Requiermntys
- 3+ years’ experience in IT support roles
- Proven MSP experience supporting multiple client environments
- Strong knowledge of Windows Server, network infrastructure, and system administration
- Strong understanding of networking concepts: Layer 2, routing, switching, and firewalls
- Familiarity with Fortinet, Cisco, Meraki, and tools like Putty/SSH
- Self-starter attitude, comfortable handling everything from routine tasks to complex projects and changes
Highly Regarded
- Certifications: CCNA, Fortinet NSE, Microsoft Admin
- Hands-on experience with Fortigate, Cisco switching, and Meraki firewalls
- Understanding of VPNs, VLANs, firewall rules, and network troubleshooting
- Exposure to DHCP/DNS configuration and troubleshooting
- Experience contributing to projects (network/system upgrades, migrations, deployments)
Perks, Benefits & Interesting Points
- Mostly BAU work with opportunities to assist on projects
- Ability to shadow senior engineers during quieter periods
- Collaborative team with an open-door policy
- Exposure to a wide range of technologies and client environments
- Opportunity to upskill in networking, security, and systems
Note: Must be eligible to pass a police check as part of the recruitment process
If you would like to learn more about this role, please reach out to Ryley on 0484546357 or send an email to rladhams@humanisedgroup.com
