About the business
This is a national technology-driven organisation, but not an MSP or consultancy. They deliver critical services that genuinely impact people’s lives—and they’re structured to support long-term careers, not burn people out. They operate as an NFP and are known for treating their staff like humans, not headcount.
The Role
Our client is seeking a highly motivated helpdesk support individual who is keen to build their career in IT across multiple platforms and technologies. The successful candidate will be a seasoned support engineer with solid networking experience who is ready for the next challenge that will take their career to the next level.
You’ll be part of a collaborative team, working on a broad mix of tech, gaining exposure to enterprise-level environments and infrastructure.
This role is on a rotating roster (including overnights/weekends/public holidays) and suits someone who thrives in a dynamic, 24/7 support environment.
Responsibilities:
- Triage and respond to incoming requests across applications, network, and core services
- Monitor infrastructure and systems using in-house tools to detect and respond to issues
- Perform initial troubleshooting and accurately document actions in the ticketing platform
- Engage with internal teams, customers and vendors to manage and resolve incidents
- Assist engineers with network, application, or product-related investigations
- Track maintenance activities and ensure they are scheduled and communicated effectively
- Maintain SLA targets and escalate incidents or service requests when required
Requirements for the position:
- 2+ years in a Service Desk or NOC environment
- Solid understanding of networking fundamentals (routing, switching, protocols)
- Experience with incident and change management processes
- Strong communication and stakeholder engagement skills
- Customer-first mindset and the ability to work under pressure
- Willingness to work on a rotating 24/7 roster (includes weekends, overnights, and public holidays)
- Due to the nature of the position and requiring a specific check, this Candidate must be an Australian Citizen
Some interesting points:
- Bonuses
- Salary Sacrifice options
- Recession-proof business
- Above-market superannuation contribution
- Above-market paternity & maternity contributions
- Strong focus on career advancement
If you would like to learn more about this role, please reach out to Ryley on 0484546357 or send an email to rladhams@humanisedgroup.com
