The Company
We’re working with a growing national organisation that’s making a real difference across Australia. With staff numbers increasing in recent years, they’re now looking for a Product Support Engineer to support and improve the systems and products that staff rely on day to day.
The Role We’re looking for a Product Support Engineer to provide technical support across a range of core business products and applications (CRM, HR, Marketing, LMS, etc.). In this role, you will focus on deeper technical troubleshooting, data investigation, and working closely with the internal technical team to resolve issues and improve how systems are used across the business.
What you’ll be doing
- Supporting staff across multiple offices and remote sites around Australia.
- Acting as a technical escalation point for product and application issues.
- Troubleshooting application behaviour, configurations, and data-related issues.
- Investigating problems using logs, reporting, and database queries where required.
- Working with the internal technical team to resolve more complex issues.
- Assisting with system configuration, updates, and changes.
- Creating and maintaining technical documentation and support guides.
- Helping improve processes around how products and systems are supported internally.
Requirements
- Experience supporting business applications or products (not just IT Helpdesk).
- Strong troubleshooting and problem-solving skills.
- Exposure to databases or querying data (SQL experience ideal).
- Ability to communicate clearly with both technical and non-technical users.
- A structured approach to documentation and issue management.
Interesting Points
- Opportunity to move into other areas.
- Hybrid WFH flexibility.
Where to next?
Email your CV or any questions to rladhams@humanisedgroup.com OR click APPLY NOW
