About the Company
This well-established MSP has built a strong reputation for delivering reliable, end-to-end technology solutions across network and systems infrastructure. With a client-centric approach and a culture of collaboration, their technical team is trusted to own outcomes, not just tickets. You’ll join a stable and growing business that values initiative, skill development, and proactive problem-solving.
About the role
Customer service is something that is important to my client, they are looking for somebody that can treat their customers with respect and provide a good experience. Coming into this role you will play an integral part of the business where you will be the first line of defence, handling a high volume of calls and responding to tickets within the email que.
Main technology you will be supporting will cover;
- Windows Server
- Office365/Exchange Server
- Backups & DR technology
- VMware – ESXi
- AD Group Policy
- LAN/VPNs
- Azure (ideally)
What You’ll Need
- Minimum 12 months of Service Desk experience with strong ticketing exposure and client support.
- MSP experience supporting multiple client environments (Highly regarded)
Perks, Benefits & Interesting Points
- Permanent role with ongoing career development
- Collaborative team culture that values knowledge-sharing
- Open-door policy
- Exposure to a wide variety of technologies and customer environments
If you would like to learn more about this role please reach out to Ryley on 0484546357 or send an email to rladhams@humanisedgroup.com
