The Company
Join a well-established IT consultancy with national reach across the eastern seaboard, supporting SMB clients across networking, security, cloud, and managed services.
Perks & Good to Know
- A team cut from the same cloth — innovation, collaboration and solution-thinking are genuinely rewarded
- Strong focus on internal promotion, with career pathways into cyber security and automation
- Billable hours exist (it is an MSP), but targets are soft, realistic, and consistently achieved
- Reputable client base who value IT as critical to their business
- Flat management structure with an open‑door policy — minimal red tape
- Dedicated L&D support for training, certifications and professional growth
- Weekly team lunches
- Monthly themed events focused on charity, learning and self‑development
- When they celebrate, they do it properly — standout Christmas parties and team events
- Yes, there’s a lot of company merch — and people actually wear it
About The Role
Service Desk Team Leader who leads from the front and genuinely invests in their people.
This is a hands-on leadership role suited to someone who has navigated scale and change before, understands MSP environments, and knows how to lift performance without losing the team along the way.
Leadership Style This Team Responds To
This role will suit someone who:
- Leads as a servant leader — supportive, accessible, and decisive
- Focuses on uplifting KPIs through coaching and clarity, not pressure
- Brings people along during periods of growth and change
- Is comfortable jumping into incidents or escalations when needed
- Values pushback, collaboration and continuous improvement
What You’ll Bring
- Proven experience leading a service desk or support function (ideally MSP or consulting)
- Strong people leadership and mentoring capability.
- Confidence working within ITIL-based service environments
- Excellent communication with both customers and internal stakeholders
- Due to security clearances & checks, you will be required to have a Citizenship or be on a PR.
Reach out to Jareth on 0412 540 973 or call joades@humanisedgroup.com
