I’m partnering with a national ISP that operates large‑scale, carrier‑grade network infrastructure across Australia. This is a senior, hands‑on Network Operations role for someone with a strong ISP / telco routing background who wants real ownership and responsibility at the sharp end of the network. Must be an Australian Citizen due to clearances & checks required.
This position sits within the Network Operations team and is primarily BAU‑focused, acting as the final escalation point for complex network issues, while also contributing to selected project work.
Benefits
- Mobile & internet allowances
- Annual bonuses
- Salary sacrifice options (NFP)
- Recession‑resilient sector
- Above‑market superannuation
- Above‑market parental leave
- Strong focus on career development and advancement
- Close to public transport with free onsite parking
About the Role
As a senior member of the Network Operations function, you’ll be responsible for the availability, performance and reliability of a critical IP network. You’ll handle complex routing issues, particularly at the network edge, diagnose faults that extend beyond your own network, and work directly with upstream providers to drive issues through to resolution.
Network Operations (BAU)
- Maintain availability and performance of a carrier‑grade ISP network
- Monitor, measure and optimise network performance to meet SLAs
- Perform maintenance, upgrades and lifecycle management
Escalations & Fault Finding
- Act as the final level of escalation for complex network faults
- Troubleshoot routing, performance and connectivity issues at the edge
- Diagnose issues between internal networks and upstream carriers
- Own incidents end‑to‑end through to resolution
Projects & Change
- Implement new network designs, infrastructure and services
- Install, configure and test routing and switching equipment
- Contribute to selected project work alongside BAU responsibilities
- Document network designs, configurations and changes
Leadership
- Provide technical guidance and mentoring to engineers and technicians
- Support internal teams and customers with expert technical advice
Requirements
- Due to police checks and security clearances required for this role, Candidates must be an Australian Citizen.
- 5+ years’ experience in a carrier‑grade ISP or telco environment
- Strong, hands‑on experience with BGP and OSPF (essential)
- Deep understanding of how telco networks operate end‑to‑end
- Proven experience with Juniper and Cisco routing & switching
- Ability to troubleshoot beyond your own network boundary
- Solid knowledge of:
- MPLS / VPLS
- VLAN, Q‑in‑Q
- Spanning Tree
- IPv6
- Multicast
Nice to have
- Experience working directly with upstream carriers
- Exposure to scripting or automation
- Experience supporting large, multi‑site networks
Ready to explore it?
Let’s talk. Apply now or reach out to Jareth at joades@humanisedgroup.com or 0412 540 973.
