The Company
Join a well-established IT consultancy with national reach across the eastern seaboard, supporting SMB clients across networking, security, cloud, and managed services.
Perks & Good to Know
- A team cut from the same cloth — innovation, collaboration and solution-thinking are genuinely rewarded
- Strong focus on internal promotion, with career pathways into cyber security and automation
- Billable hours exist (it is an MSP), but targets are soft, realistic, and consistently achieved
- A reputable client base who value IT as critical to their business
- Flat management structure with an open‑door policy — minimal red tape
- Dedicated L&D support for training, certifications and professional growth
- Weekly team lunches
- Monthly themed events focused on charity, learning and self‑development
- When they celebrate, they do it properly — standout Christmas parties and team events
- Yes, there’s a lot of company merch — and people actually wear it
About The Role
We’re looking for a proven Service Desk Team Leader who can take ownership of team performance, standards, and culture. This is a hands-on role for someone who leads from the front, sets clear expectations, and isn’t afraid to have the difficult conversations. You’ll step into a team that needs uplift — your ability to identify gaps, address root causes, and drive accountability will be critical.
You’ll also be trusted to run the team autonomously — this is someone leadership can confidently leave in charge.
Leadership Style This Team Responds To
- Fair but firm — supportive, but doesn’t avoid tough conversations
- Direct and clear communicator
- Comfortable challenging behaviours and resetting standards
- Leads from the front (not from behind a desk)
- Builds trust through consistency and follow-through
What You’ll Bring
- Proven experience leading a service desk (MSP preferred)
- Strong L2/L3 technical capability — you can step into escalations
- Experience lifting team performance and driving cultural change
- Strong understanding of ITIL environments
- Ability to balance people leadership with operational delivery
- Citizenship or PR required
Reach out to Jareth on 0412 540 973 or call joades@humanisedgroup.com
